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Terms & Shipping

! WARNING: This product can expose you to chemicals which are known to the State of California to cause cancer, birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.


During the re-organizational period of Multi-Tech Products, no over-night/HAZMAT shipments will be available and all ground shipments may take up to 3 weeks for delivery. We apologize for the inconvenience and we will have updates within the next 10 to 13 business days.


This area of www.multitechproducts.com is dedicated to Watkins Manufacturing Warranty Service. The Store's function is designed for Dealer and Repair Pro reimbursement from Watkins Manufacturing for authorize warranty repair kits. The store is owned by Multi-Tech Products Corporation, all purchases through this site are made through MTP directly. Be sure to follow and understand Watkins Manufacturing Reimbursement Policy prior to making purchase on this site.

Independent purchases for Non-Watkins Warranty repairs are permissible through this area of MTP's site. All sales, whether warranty or non-warranty are final at the terms and conditions of MTP. All purchases and shipping methods are the sole responsibility of the purchaser at the time of the sale.
  • U.S. and Canada shipments - will be automatically sent via UPS Ground or Fed-Ex Ground, unless a different method of delivery is requested on Non-Watkins warranty purchases. (i.e., Overnight / 2nd Day / 3rd Day). All orders ship out the same or next day from our facility, materials availability dependent.
  • Alaska, Hawaii, and Island shipments - only ship via UPS 2nd Day Air. Hazardous fees will apply on flammable liquid.
  • All orders from MTP produce a UPS or Fed Ex shipping number, that number will be generated through email at the time of actual shipment processing, and not at the time of sale. Hazardous and packaging fees apply on all flammable liquid shipments.
Beware! Overnight hazardous shipments can get expensive and may not be reimbursed by Watkins. The carriers (UPS, Fed-Ex) assess their own fees which we have no control over. Air shipment and hazardous fees are most common. Call us for a quote before choosing any Air Method of shipment @ 800-218-2066.
  • All hazmat shipments are assessed an additional handling fee.
  • All address changes must be made prior to placing an order. Any cost incurred by Multi-Tech® Products to forward items will be billed to customer.
  • Shipments will be billed at the prices, terms and conditions of sale in effect on the day of shipment. Price and terms of conditions of sale are subject to change without notice.
  • Shipments are FOB Murrieta, California. Shipping and handling fees and hazardous materials fees are to be paid by the buyer.
  • Air shipments must be placed by 12:00 PM PST to be processed same day.
  • Terms for U.S., Alaska and Hawaii are C.O.D. (Money Order, Cashier’s Check or Company Check). We accept Discover, VISA, MasterCard and American Express for payment.
  • Terms for International and Canada are credit card, Cashier’s Check or by Wire Transfer. All payments are to be made in U.S. Dollars only!
  • Most of our Products are intended for use by professional technicians. All repairs should be made in strict accordance with the guidelines contained in “Procedures for Repair”.
  • Color matching and completed repair appearance are to be determined by the technician making the repair and are not warranted by Multi-Tech® Products.
  • Freight Claims and Shipping Damage must be reported within 24 Hours of receipt of shipment.
  • Shipping Errors by Multi-Tech® Products must be reported within 48 Hours of receipt of product to make a claim.